Privacy policy
MondoPal is committed to your privacy. Read our policy below for a clear explanation of how we collect, use, disclose, transfer, and store your information.

Version 1.0 - 1st June 2021

Fundamental principles

Your privacy is critically important to us.
At MondoPal, we have a few fundamental principles:
    1.
    We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
    2.
    We store personal information for only as long as we have a reason to keep it.
    3.
    We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), and permanently deleted.
    4.
    We aim for full transparency on how we gather, use, and share your personal information.
Below is our Privacy policy, which incorporates and clarifies these principles.

What this policy covers

This Privacy policy applies to information that we collect about you when you use:
    1.
    Our websites, social media and other platforms;
    2.
    Our other products, services, and features that are available on or through our websites and platforms; and
    3.
    Other users’ websites that use our Services, while you are logged in to your account with us.
Throughout this Privacy policy we’ll refer to our websites, mobile applications, and other products and services collectively as “Services”.

Who are we?

We’re MondoPal ("we", "our, "us") and operate under the name MondoPal. MondoPal is a French société par actions simplifiée (SAS), with a share capital of 5000€, registered with the Business and Companies Register of Rouen under the number 894 452 747, and whose registered office is located at 20 Passage de la Luciline CS 40641 - 76007 Rouen, France.
To contact us, please contact our support team using the chat function on our site or by email at [email protected]

We are committed to protecting and respecting your privacy

We will:
always keep your information safe and private;
never sell your information; and
allow you to manage and review your marketing choices at any time.

Why do I need to read this notice?

When you visit the Site or use our online store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Device information

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect “Device Information” using the following technologies:
    “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, please refer to our Cookie policy, and to learn more about how to disable cookies, visit https://www.allaboutcookies.org.
    “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    “Web beacons,” “tags,” and “pixels” are electronic files used to record information.

Order information

Besides, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

Personal information

When we talk about “Personal Information” in this Privacy policy, we are talking both about "Device Information" and "Order Information".

This notice explains how and why we use your personal information

We will collect your personal information when you use:
    1.
    Our website at www.mondopal.com;
    2.
    Other platforms of MondoPal; or
    3.
    Any of the services you can get access to through the platforms/website (our services).
Under data-protection law, we are what is known as the 'data controller' of your personal information.

This policy contains important information

This document explains what information we collect, how we use it, and your rights if you want to change how we use your personal information.
If you have concerns about how we use your personal information, or if you have a question about something in this notice, or want to contact our Data Protection Officer (DPO), you can:
For information about how we use cookies, please read our Cookie policy.

The information we hold about you, and how we use it
👀

Information you give us

    Details you give when you sign up for a MondoPal account, like your name and email;
    The log in credentials and settings you choose so we can give you the services you ask for safely;
    Details you give us when you sign up for a specific service;
    Details you give us which we pass to our partners when you let us know you’re interested in their services;
    Information you give us through chat or emails so we can help you, answer your questions or take action;
    Answers you give to surveys so we can improve our services;
    Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us.

Information we collect when you use our platforms and our services

We collect this information to give you services in a safe and lawful way, and to keep improving them. This includes:
    Details about services from us and our partners that you express interest in;
    Details about how you use our apps and platforms.
If you sign up to a service from one of our partners through our platforms, they may share details with us.

Our reasons for using your information
🔍

European Data protection laws say we need to have a lawful basis for using your personal data.
At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest or consent.
In this section we explain which one we rely on to use your data in a certain way.
We need to use your data for a contract we have with you, or to enter into a contract with you.
We use details about you to:
    Give you the services we agreed to in line with our terms and conditions;
    Send you messages about your account and other services you use if you get in touch, or we need to tell you about something;
    Investigate and resolve complaints and other issues.
We need to use your data to comply with the law.
We:
    Confirm your identity when you sign up or get in touch;
    Keep records of information we hold about you in line with legal requirements.
We need to use your data for our legitimate interests, or those of a third party.
This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party’s) interest and which doesn't involve overriding your privacy rights.
We:
    Tell you about products and services through various channels, like social media companies, based on how you use our products and services and other information we hold about you. We do this so we can make sure our marketing is useful. That includes instructing platforms to show or not show MondoPal adverts to existing customers;
    Track, analyse and improve the services we give you and other customers and how you respond to ads we show. We may ask for feedback if you’ve shown interest in a service. We do this so that we can make our products better and understand how to market them;
    Protect the rights, property or safety of us, our customers or others;
    Carry out security and maintenance checks to make sure website and other services run smoothly for you;
    Manage MondoPal’s business risk and financial affairs and protect our customers and staff.
We use the "Order Information" that we collect generally to fulfil any orders placed through the Site.
This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
Additionally, we use this "Order Information" to:
    Communicate with you;
    Screen our orders for potential risk or fraud; and
    When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the "Device Information" that we collect to help us screen for potential risk and fraud.
In particular, your IP address, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Consent

We’ll ask for your consent to:
Tell you about our products and services, and those of our partners by email or push notification if we think they’re of interest to you. You can unsubscribe from these by email.
Share information about you with companies we work with when we need your permission (see "Who we share your data with" below).
You don’t have to share information about yourself if you don’t want to. But if you don’t, you may not be able to use some (or any) of our services.
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collection and use of your information.
If we ask you to provide us with your personal information for any other reason, for marketing purposes for example, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
If after giving us your consent, you change your mind and no longer consent to us being able to contact you, collect your information or disclose it, you can notify us by email at [email protected]

Who we share your data with
🤝

We may share your personal information with our partners in order to provide you with certain services you have asked us for. Here we mean companies that help us provide services you use, and need to process details about you for this reason. We share as little information as we can and encrypt and/or make it impossible for you to be identified by the recipient where possible (for instance by using a User ID rather than your name).

Companies that provide services on our behalf

We normally share your personal information with:
    Suppliers who provide us with IT, payment and delivery services - To help us provide our services to you;
    Our partners - To help us provide our services to you;
    Communications services providers - To help us send you emails, push notifications and text messages;
    Customer-service providers, survey providers and developers - To help us to provide our services to you;
    Analytics providers and search information providers - To help us improve our website or app;
    Advertisers - To promote our services (we provide anonymous information only for example, "500 men under 30 clicked on this advert");
    Cloud computing power and storage providers like Amazon Web Services (AWS) and Google Cloud;
    Companies that help us with functional analytics - To help us solve technical issues for instance;
    Companies that help us with marketing (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt out any time);
    Software companies that we use for emailing you;
    Companies that offer benefits or rewards through special programmes you sign up to;
    Law enforcement and other external parties.
We may share your details with:
    The police, courts or dispute resolution bodies if we have to;
    Any other third parties where necessary to meet our legal obligations, to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Here's an example of when we might share your information with our partners

From time to time we may work with other partners to offer you co-branded services or promotional offers, and we will share some of your personal information with those partners. We will always get your consent before sharing your information for these purposes. You can withdraw your consent at any time by contacting us. Our partners will have their own privacy notice explaining how they use your personal information. It's important that you read those privacy notices as well.

Here's an example of when we might share your personal information for advertising purposes

We may share your information (your name, email address) with our advertising partners in the ways described below, but the information is hashed before we send it, and the social-media platform we share it with is only allowed to use that hashed information in the ways described below.
When we use social media for marketing purposes, your information may be shared with the social-media platforms so that they can check if you also hold an account with them. If you do, we may ask the advertising partner or social-media provider to:
    Use your information to send our adverts to you, because we think that you might be interested in a new product or service;
    Not send you our adverts, because the marketing relates to a service that you already use; or
    Send our adverts to people who have a similar profile to you (for example, if one of our services is particularly useful to people with similar interests to the ones on your social-media profile, we may ask our advertising partner or social-media partner to send our adverts for that service to those people).

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by following the links below:
We may also share your details with people or companies if there’s a corporate restructure, merger, acquisition or takeover.

How long we keep your information
📂

We keep most of your data for as long as you’re using MondoPal. We may keep data longer if we need to (that’s in our legitimate interest) and/or the law says we have to.
To work out how long we keep different categories of data, we consider why we hold it, how sensitive it is, how long the law says we need to keep it for, and what the risks are.
When you place an order through the online store, we will maintain your "Order Information" for our records unless and until you ask us to delete this information.

Your rights

You have the right to:
Access the personal data we hold about you, or to get a copy of it.
Ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else.
Make us correct inaccurate data.
Ask us to delete, block or suppress your data, though for legal reasons we might not always be able to do it.
Say no to us using your data for direct marketing and in certain other "legitimate interest" circumstances.
Withdraw any consent you’ve given us.
To do any of these things, please contact us by emailing [email protected] EU data protection laws, like the GDPR, give us one month to respond. For security reasons, we can't deal with your request if we are not sure of your identity, so we may ask you for proof of your ID.

Where we store or send your data

We may transfer and store the data we collect from you to organisations outside the European Economic Area ("EEA"). When we do this, we make sure that your data is protected and that:
    The European Commission says the country or organisation has adequate data protection, or
    We’ve agreed to standard data protection clauses approved by the European Commission with the organisation.

How we protect your personal information
🔐

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed. We store your information on our secure servers.
If you use a password for our website, you will need to keep this password confidential. Please do not share it with anyone.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption, not on our servers, but the ones of our payment services providers like Stripe. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally accepted by the industry.
More information by following the link below.
Unfortunately, providing information online is never completely secure. Although we will do our best to protect your personal information, we cannot guarantee that all information you provide through the website will be secure. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
When you use our services, which include social networking, chat room or forum features, do not share any personal information that you don't want to be seen, collected or used by other users, as this information will become publicly available.

Links

While visiting our website, you could encounter external links and leave our website by clicking on it and land on another website. We have no responsibilities whatsoever regarding the privacy policies of external websites and we can only recommend to read their privacy notices. Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Once you leave our site or are redirected to the website or application of a third party, you are no longer governed by MondoPal’s Privacy policy or by the Terms and conditions and Terms of use of our website.
This website may contain sponsored links and adverts as well as affiliate partnerships. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers' website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Changes to this notice

We’ll post any changes we make to our Privacy policy on this page and if they’re significant changes we’ll let you know by email.
We reserve the right to change this Privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]
Last modified 4mo ago